Refund Policy

Returns

Our return policy lasts for 14 days from order ship date. If the return policy has expired, we cannot offer a refund or exchange for change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Ground coffee and digital products are not returnable.

To complete your return, please proceed to the returns portal below.

Returns Portal

Refunds & Exchange

All returns will be inspected for authenticity prior to processing for refund or exchange. Upon inspection, a notification email will be sent to you with the approval, rejection or for clarification on any issues relating to the returned product.

If you are approved, your refund will be processed to the original payment method.

If you haven’t received a refund yet, check your associated accounts for holding credits. It may take 5-7 business days for your refund to be processed. If any long than this, please contact us here or send us an email at hi@grandcru.coffee.

If your order has been shipped, the shipping fee is not eligible for refund.

Exchanges

We will repair or replace any item sold if there is a manufacturing defect in material or workmanship within 30 days.

Pre-paid returns are available only within 14 days of order ship date. Outside of that period, it is the buyer’s responsibility and cost to deliver the goods to, and dispatch from, our service center: Grand’Cru Coffee, 7/3 Gibbes St, Chatswood, Sydney NSW 2067.