Privacy Policy

 

1.1.      We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.

 

1.2.      This page sets out our policies for managing your personal information and is referred to as our Privacy Policy.

 

1.3.      We may update this Privacy Policy from time to time to reflect changes to Our practices or for other operational, legal or regulatory reasons. We will post any updated Privacy Policy on the Website. We encourage You to review this Privacy Policy periodically.

 

 

2.1.      When you enquire about our services or when you become a client of Us, a record is made which includes your personal information.

 

2.2.      The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

 

(a)        your name, e-mail, postal address and other contact details;

(b)        information about your employer or an organisation who you represent;

(c)        your professional details; and

(d)        any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Us.

 

2.3.      We will take reasonable steps to ensure that Personal Information we hold is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. We will only use or disclose Personal Information for the purposes set out in these Terms, Our Privacy Policy, or as otherwise permitted or required by law. Despite this term, we do not actively monitor or check whether You have supplied information through the Sites is confidential, commercially sensitive or valuable.

 

2.4.      We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

 

2.5.      We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

 

2.6.      Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

 

 

3.1.      We collect personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.

 

3.2.      The purposes for which We usually collect and use personal information depends on the nature of your interaction with us, but may include:

 

(a)        responding to requests for information and other general inquiries;

(b)        managing, planning, advertising and administering programs, events, competitions and performances;

(c)        researching, market researching, developing and expanding our products, facilities and services;

(d)        informing you of our activities, events, facilities and services;

(e)        responding to enquires and complaints;

(f)         any other administrative, management and operational purposes or where required by law, which includes:

 

(i)          administering billing and payments and debt recovery;

(ii)         planning, managing, monitoring and evaluating our services;

(iii)        quality improvement activities;

(iv)       statistical analysis and reporting;

(v)        training staff, contractors and other workers;

(vi)       risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);

(vii)      responding to enquiries and complaints regarding our services;

(viii)     obtaining advice from consultants and other professional advisers; and

(ix)       responding to subpoenas and other legal orders and obligations.

 

3.3.      We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:

 

(a)        our affiliated and related companies; and

(b)        third-party suppliers and contractors who assist us to operate our business.

 

3.4.      You may opt out of receiving direct marketing communications from Us at any time by using the unsubscribe facility in the message or by contacting Us. We will then ensure You are removed from the relevant mailing list(s). However, We may still otherwise contact you in relation to Our ongoing relationship with you.

 

 

4.1.      We will only disclose Personal Information about You as authorised by You, as required or permitted by law, or as reasonably necessary for Us to provide Goods or Services to You (for example, to payment processors, logistics providers and IT service providers).

 

4.2.      We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for order fulfilment and logistics, data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

 

4.3.      Personal information may also be shared between related and affiliated companies of Us, located in Australia and overseas.

 

4.4.      Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

 

 

5.1.      You may visit our websites without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Us will be managed in accordance with this Privacy Policy.

 

5.2.      Our websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

 

5.3.      You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

 

5.4.      Our websites may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked to our website.

 

 

6.1.      You may contact Us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled, by emailing us at coffee@grancru.coffee, addressed to The Privacy Officer.

 

6.2.      If you have a complaint:

 

(a)        The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will aim to respond to your complaint within 30 days.

 

(b)        If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking or seek to speak with individuals involved.

 

(c)        If you are not satisfied with our response to your complaint, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

 

6.3.      If We experience an eligible data breach, We will comply with the Notifiable Data Breaches scheme under the Privacy Act, which may include notifying You and the OAIC.