What Shipping Methods Are Available?

We are glad to deliver all over Thailand via Thailand Post EMS Express service. Shipping is free for orders more than ฿1800 for orders lower the shipping fee is ฿120. Once the order was shipped we will provide an online tracking code also.

Do You Ship Internationally?

We do also ship internationally please contact us for shipping rates to your country.

How Long Will It Take To Get My Package?

General shipping time is 1-3 business days depending on your location. Shipping within Bangkok takes about 1 business day and shipping up country about 2-3 business days.


What Payment Methods Are Accepted?

We provide secure online payment. You can choose to pay via:

  • credit card & debit card (Visa, Master, Amex, JCB, Discover, UnionPay)
  • PayPal
  • cryptocurrencies
  • bank transfer
Is Buying On-Line Safe?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

Orders & Returns

How do I place an Order?

Simply place an order via http://GrandCru.Coffee – Thailand’s first premium coffee boutique. As an alternative we offer order via email. Please let us know the products you would like to purchase and we will provide an invoice for bank transfer. Your order will be processed after the payment is done. For email orders please do not hesitate to contact us via email form on the contact page.

How Can I Cancel Or Change My Order?

Once you placed an order and wish to cancel or change please contact us. We will be happy to assist.

Do I need an account to place an order?

No, you can place an order as a guest. However you will have benefits from registration; if you register with us you will be able to enjoy the following benefits through your GrandCru.Coffee account:
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.

How Do I Track My Order?

Once the order was shipped we will provide an online tracking code also. You can track your order also here.

How Can I Return a Product?

If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item & has not been used. Just contact Customer Service and we will support you.

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